"We purchased an expensive sofa from Thomasville Furniture with the assurance that it would withstand my family of four sitting on it every day because it is our main sofa," he said. said he purchased a pricey sofa from the retailers, and started noticing signs of damage right off the bat. The home furniture store Thomasville achieved only one out of five stars in the ConsumerAffairs Overall Satisfaction Rating category.Ĭhris of Orange, Calif. Other brandsĬonsumers have also had bad experiences with FBI's other brands. Because I was dazed and in an awkward position, it took me about 30 minutes to get out of the chair."Īn inspector later said three screws had been missing from the recliner and Veronica finally got a refund. I hit the top of my head on a knob of a cabinet and the force of the chair hitting the floor hurt my neck and gave me a headache," she said. "I sat in the Queen Anne recliner, pushed back to recline and the chair went all the way back to the floor. After buying a Lane recliner at Macy's, she plopped down to try it out. Veronica of Union, NJ, had an even worse experience. Repeated emails to Lane furniture go unanswered and a hand written letter as well," he said. "Anyone sitting in the center of the sofa appears to be practically sitting on the floor.
In February I notified the company regarding the fact that the center of the sofa had sunken down about six inches from the other two cushions, and that what feels like wood is felt between the cushions. "Last June I purchased a leather-reclining sofa and a reclining chair, he said". William of New Egypt, NJ, bought a Lane sofa and chair from his local Value City Furniture Store and was none too pleased when he brought both home. Penny is certainly not alone in her dissatisfaction. Lane is owned by parent company Furniture Brands International (FBI), which bought the company years after it was started by John Lane back in the early 1900s, along with his son Ed Lane. FBI also owns brands Drexel, Broyhill, Heritage, Maitland Smith and Thomasville. First, a bit of history on Lane Home Furnishings. This seems to be what happened to Penny, a Nevada consumer who purchased a recliner from Lane Home Furnishings, only to have the company balk at honoring its lifetime warranty promise, which we'll get back to later. What happens when a lifetime guarantee doesn't fix your item for life? A lifetime warranty should mean your whole life, right? Not just until a company is tired of dealing with you.
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